A story about how we're building a strong incident management process at PlayPlay
Track 4
Quality managers and leaders, testers, everyone with an interest in incident management
When it comes to quality, incidents in production can be a nightmare. Even with the best prevention measures, it's impossible to guarantee smooth sailing all the time. Being prepared and knowing how you’ll handle those painful moments is key to keep your customers happy even when the storm comes. That's why at PlayPlay, we've developed an incident management strategy that is battle-tested and proven to minimize the impact of incidents.
Join me for this presentation to learn how we organize ourselves to ensure everyone is ready to jump in when an incident occurs. Discover the entire process we've put in place to resolve them as quickly as possible so our clients doesn't even know they happened! Plus, find out how we learn from every incident to continuously improve our strategy. Don't miss this opportunity to gain valuable insights and strategies for managing incidents in production.