Humanizing Testing with Emotional Intelligence

As human beings, we often deal with difficult situations, for us as testers, in a rapidly changing environment too and those things can have an effect in every area of our professional and personal life. While the whole team passionately tries to make the software work, we also need to be able to do our job while fostering strong relationships across the entire team.

When situations or people start to trigger us it becomes critical to reflect and decide about your reactions within seconds. And sometimes situations warrant us to step back, reflect and do the right thing after thinking through the situation. In scenarios like these, Emotional Intelligence (EI) is a great tool, to effectively deal with stressful situations, misunderstandings or conflicts, and in fact, if applied skillfully EI can help one steer things towards success.

This session will show how a tester can grow their Emotional Intelligence and use it effectively in their personal and professional life to strengthen relationships and boost everyone’s opportunities for success. As a newbie in the testing industry, I developed my understanding based on different talks I attended. I realized how human-centric and human-dependent technology is. I learned how testers work and what they deal with. EI can help you become the best version of yourself and help you perform better whether you are a team leader or not, EI can help you become the best version of yourself and help you perform better and succeed in building software that works.